LakeHouse Senior Living operates care and lifestyle-focused Independent Living, Assisted Living and Memory Care communities across five states, serving approximately thousands of residents and families. Guided by our Pillars of Excellence, LakeHouse fosters a culture of connection, authenticity, and purpose where residents feel at home and Team Members feel inspired to learn, grow, and lead.

As part of one of the largest senior living families in the United States, LakeHouse communities have earned Great Place to Work® certifications from 2022–2026. LakeHouse is a place where purpose thrives, culture unites us, and opportunity is always present. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career.

About the Opportunity

The Sales Coordinator plays a critical role in supporting the community’s occupancy goals by creating strong first impressions and guiding prospective residents and families through the early stages of the decision-making process.

This position blends customer engagement, administrative organization, and sales support, serving as a key partner to the Director of Sales and Executive Director. You will be the first point of contact for many families—building trust, coordinating tours, supporting marketing events, and ensuring every inquiry is followed through with care and urgency.

This is an ideal opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and is interested in growing into a future sales or leadership role within senior living.

Essential Duties and Responsibilities

Sales & Customer Experience

• Serve as the first point of contact for inbound inquiries, gathering key information and initiating the discovery process
• Conduct outbound calls to follow up with prospects, schedule tours, and move leads forward in the sales process
• Greet and engage prospective residents and families during tours, ensuring a warm and professional experience
• Support tour coverage as needed, confidently presenting the community and lifestyle offerings

CRM, Reporting & Organization

• Maintain accurate and timely updates within the CRM system, ensuring all prospect interactions and next steps are documented
• Track and manage lead flow, including oversight of the “UPs” log to ensure proper distribution and follow-up
• Assist in preparing weekly, monthly, and quarterly reports to support sales performance tracking

Marketing & Event Coordination

• Coordinate and support the execution of community marketing events designed to generate leads and drive occupancy
• Engage with prospects, families, and guests during events to build relationships and encourage tour scheduling
• Assist with outreach efforts and post-event follow-up to maximize conversion opportunities
• Ensure model apartments, tour paths, and marketing materials are prepared and aligned with community standards

Move-In Coordination & Operations Support

• Assist in coordinating the move-in process to ensure a smooth and welcoming experience for new residents and families
• Support completion and organization of required paperwork in collaboration with the Executive Director, Business Office Manager, and clinical team
• Help facilitate resident assessments and ensure administrative readiness for lease signings and move-ins
• Ensure all required documentation is completed accurately and on time in accordance with state regulations

Qualifications

Education & Experience:

• Associate’s degree preferred
• Minimum of one (1) year of experience in administrative, sales support, or customer service role

Skills & Competencies:

• Strong communication and interpersonal skills with a customer-focused approach
• Ability to manage multiple priorities with strong attention to detail and follow-through
• Comfortable with phone-based communication and relationship-building
• Proficient in basic computer systems; CRM experience preferred
• Demonstrates good judgment, problem-solving, and organizational skills
• Interest in working with a senior population and their families

Ideal Candidate Profile

This role is ideal for someone who:

• Enjoys engaging with people and building relationships daily
• Thrives in a fast-paced, team-oriented environment
• Takes initiative and follows through on tasks and commitments
• Is motivated by goals, performance, and contributing to team success
• Is interested in growing within sales, senior living, or leadership roles

Growth Opportunity

This role provides direct exposure to community sales, marketing strategy, and operations, creating a strong foundation for advancement into leadership roles such as Director of Sales.

Compensation Summary

The Sales Coordinator role is ideal for someone who enjoys connecting with people, influencing decisions, and being rewarded for strong performance.

• Hourly Compensation: Competitive base rate providing consistent income
• Incentive & Commission Structure: Eligible for performance-based incentives tied to occupancy and move-ins
• Total Earning Potential: $25–$27 per hour (base + incentives), based on performance

Benefits

Eligible team members are offered a comprehensive benefits package including:

• Medical, dental, and vision insurance
• Life and disability insurance
• Paid time off and paid holidays
• 401(k) with company match
• Employee Assistance Program
• Additional voluntary benefits

Additional Information

Thank you for your interest in LakeHouse Senior Living careers. If you have questions about this position, please contact the community directly.

No agencies, please. We do not accept unsolicited resumes from agencies under any circumstances.

EOE D/V

About LakeHouse Senior Living

At LakeHouse Senior Living, we believe senior living is about connection, purpose, and creating communities where residents truly feel at home. Operating Independent Living, Assisted Living, and Memory Care communities across multiple states, LakeHouse is committed to delivering exceptional resident experiences while building high-performing teams that lead with heart, accountability, and excellence.

Recognized as a Great Place to Work® from 2022–2026, LakeHouse continues to grow through strong leadership, operational excellence, and a people-first culture.

Position Summary

The Senior Director of Sales (SDOS) serves as a high-impact sales leader focused on driving occupancy growth, stabilizing communities, and supporting sales performance throughout Indiana. This role is designed for an experienced senior living sales professional who thrives in direct selling environments and has a proven track record of converting leads into move-ins.

This is not a regional management role. The SDOS is expected to remain actively involved in the sales process daily, including lead management, tours, outreach, lease signings, events, and relationship development.

The Senior Director of Sales will initially focus on-site Monday through Friday at the Northside Indianapolis community, driving occupancy growth and supporting census stabilization efforts. Once occupancy goals are achieved, this role will transition into supporting additional Indiana communities experiencing sales vacancies, occupancy challenges, onboarding needs, or training opportunities.

The ideal candidate is competitive, goal-oriented, operationally aware, and confident in their ability to close sales and drive results in fast-paced senior living environments.

Essential Duties and Responsibilities

Direct Sales Leadership

• Manage the full sales cycle from initial inquiry through move-in.
• Conduct professional community tours that create urgency and emotional connection with prospective residents and families.
• Build strong customer-focused relationships while guiding prospects through the sales process.
• Execute all aspects of the sales process including discovery, overcoming objections, follow-up, and closing techniques.
• Maintain consistent lead management and follow-up within the CRM system.
• Conduct lease signings and facilitate a seamless move-in experience.
• Collaborate with Executive Directors and operational leaders to achieve occupancy and revenue goals.
• Provide daily sales updates and communicate occupancy strategy progress to leadership teams.
• Pull and analyze sales reports including lead activity, conversion ratios, occupancy trends, and move-in metrics.
• Maintain strong accountability around pipeline management and sales execution.

Occupancy Growth & Community Support

• Drive census growth through aggressive and strategic sales execution.
• Support underperforming communities or communities experiencing leadership vacancies.
• Assist with occupancy recovery plans and stabilization efforts.
• Evaluate local market conditions and competitive positioning to maximize sales opportunities.
• Support communities with event execution, outreach initiatives, and referral development.
• Identify sales barriers and develop action plans to improve performance.

External Business Development

• Build and maintain relationships with referral sources, hospitals, physicians, rehab centers, and local community partners.
• Conduct professional outreach and networking activities to generate qualified leads.
• Plan and execute local marketing events and community engagement opportunities.
• Properly document referral activities and professional relationships within the CRM system.

Travel & Multi-Site Support

• Travel throughout Indiana based on community sales and occupancy needs.
• Provide temporary sales coverage during vacancies or transitions.
• Support onboarding and mentorship of new Directors of Sales.
• Assist with sales process training and accountability initiatives.
• Adapt quickly to different communities, operational styles, and market conditions.

Leadership & Professionalism

• Participate in leadership meetings and community initiatives as assigned.
• Maintain professionalism and integrity in representing LakeHouse Senior Living.
• Stay current on senior living industry trends, occupancy strategies, and sales best practices.
• Support a culture of accountability, collaboration, and performance excellence.
• Perform additional duties as assigned.

Qualifications

• Minimum of five (5) years of direct senior living sales experience required.
• Proven success in Independent Living, Assisted Living, and/or Memory Care sales environments.
• Demonstrated history of achieving occupancy and revenue goals.
• Strong closing skills and ability to convert leads into move-ins.
• Experience working within CRM systems and managing sales pipelines.
• Strong communication, presentation, and relationship-building skills.
• Ability to work independently while adapting to changing business needs.
• Willingness to travel throughout Indiana as needed.
• Bachelor’s degree in Marketing, Business, Public Relations, or related field preferred.

Ideal Candidate Profile

The ideal candidate is:

• A direct seller with a strong closer mentality
• Competitive, goal-oriented, and performance-driven
• Comfortable working in occupancy-focused environments
• Experienced in handling high lead volume and consistent follow-up
• Passionate about helping families navigate senior living decisions
• Flexible and adaptable across multiple communities and markets
• Motivated by results, accountability, and uncapped earning potential

Compensation Summary

LakeHouse Senior Living is a performance-driven organization, and the Senior Director of Sales role is designed for a sales leader who thrives in a results-based environment.

Base Compensation

A competitive base salary that provides stability while leading occupancy growth initiatives and supporting sales performance across Indiana communities.

Incentive & Commission Structure

This is a true pay-for-performance role. Commission and bonus opportunities are uncapped, allowing high-performing sales leaders to significantly increase earnings through strong sales execution, occupancy growth, and sustained community performance.

Additional Support

• Mileage and travel reimbursement provided
• Opportunity for expanded incentive earnings based on performance and occupancy results

Benefits

Eligible team members are offered a comprehensive benefits package including:

• Medical, Dental, and Vision Insurance
• Life and Disability Insurance
• Paid Time Off and Paid Holidays
• 401(k) with Company Match
• Employee Assistance Program
• Professional Development Opportunities

Thank you for your interest in LakeHouse Senior Living careers. If you have any questions about the position you are applying for, please contact the community directly.

No agencies, please. We do not accept unsolicited resumes from agencies under any circumstances. Agencies should not direct inquiries or resumes to hiring managers.

LakeHouse Senior Living operates care and lifestyle-focused Independent Living, Assisted Living and Memory Care communities across five states, serving approximately thousands of residents and families. Guided by our Pillars of Excellence, LakeHouse fosters a culture of connection, authenticity, and purpose where residents feel at home and Team Members feel inspired to learn, grow, and lead.

As part of one of the largest senior living families in the United States, LakeHouse communities have earned Great Place to Work® certifications from 2022–2026. LakeHouse is a place where purpose thrives, culture unites us, and opportunity is always present. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career.

The Regional Director of Resident Care is responsible for activities related to the development, implementation and ongoing support of quality management and educational initiatives throughout assigned communities. This position assumes a primary role in ensuring that the communities are compliant with State and Federal Regulations.

Ideal location is the middle to east side of Wisconsin, northern Illinois.

Responsibilities:

• Monitors the implementation of current policies and procedures, which reflect adherence to corporate and external regulatory guidelines. Reviews new regulatory directives and implements changes as needed
• Reviews and investigates resident complaints/Hotline Complaints as directed Ensures compliance with resident rights policies and works to resolve resident grievances
• Conducts compliance surveys at communities. Assist in coordinating actions plans to minimize liability and risks as a result of compliance surveys
• Participates in State and Federal surveys and compliance investigations
• Supports and follows up with communities in identifying trends and assists in the development of corrective action plans and troubleshooting resolutions. Reports findings of State and Federal surveys to the Regional Operations Leader.
• Gathers performance improvements indicators and survey data to identify trends. Develops Plans of Corrective Actions with the Regional Operations Leader (ROL), Executive Directors (ED) and Director of Health and Wellness (DHW).
• Schedules periodic site visits to provide supervision, clinical expertise, ensure communication, and to monitor the overall operation the clinical services department. Conducts facility reviews based on operational needs, changes in management and commitment to regulatory compliance
• Reviews all potential move-outs.  Reviews all potential move-in denials prior to any communication with prospective resident or family member
• Provide in-service training and orientation to community staff regarding survey process, risk management, corporate compliance, performance improvement, etc. 
• Participates in the clinical review of residents as needed
• Audits level of care assessments for accuracy and compliance
• Participates in review of clinical risk scenarios at the community level to mitigate liability and risk
• Works closely with the RF and DHW to review and interpret state regulations as needed
• Participate in the interview and selection process for community DHWs.
• Orchestrates onboarding of new DHWs.
• Participate in the clinical review of new move-ins as needed and in support of the DHW.
• Maintains current knowledge of state regulations and monitor proposed changes to regulations
• Develops into valued and trusted member of the regional team offering clinical expertise and guidance to RDO, RDS and HRM
• Champion the company culture as all times.  
• Perform other duties as assigned

Supervisory Responsibilities:

• Provides supervision and guidance to community administrators and Director of Health and Wellness staff and others as assigned to assure delivery of consistently high-quality care to residents. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws

Qualifications:

• Bachelor of Science in Nursing required, Master of Science in Nursing preferred.
• Maintains knowledge of regulatory compliance in all states of responsibility.
• Experience in assisted living, home health or long-term care industries
• Ten (10) years’ nursing experience
• Licensed Registered Nurse in good standing
• Five (5) year nursing management experience

Benefits:

In addition to a rewarding career and competitive salary, LakeHouse offers a comprehensive benefits package.  

Eligible team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.   Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.

Thank you for your interest in LakeHouse Senior Living careers. If you have any questions about the position you are applying for, please contact the community directly. 

No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers. Thank you.

EOE D/V

LakeHouse Senior Living operates care and lifestyle-focused Independent Living, Assisted Living and Memory Care communities across five states, serving approximately thousands of residents and families. Guided by our Pillars of Excellence, LakeHouse fosters a culture of connection, authenticity, and purpose where residents feel at home and Team Members feel inspired to learn, grow, and lead.

As part of one of the largest senior living families in the United States, LakeHouse communities have earned Great Place to Work® certifications from 2022–2026. LakeHouse is a place where purpose thrives, culture unites us, and opportunity is always present. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career.

About the Opportunity

The Sales Coordinator plays a critical role in supporting the community’s occupancy goals by creating strong first impressions and guiding prospective residents and families through the early stages of the decision-making process.

This position blends customer engagement, administrative organization, and sales support, serving as a key partner to the Director of Sales and Executive Director. You will be the first point of contact for many families—building trust, coordinating tours, supporting marketing events, and ensuring every inquiry is followed through with care and urgency.

This is an ideal opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and is interested in growing into a future sales or leadership role within senior living.

Essential Duties and Responsibilities

Sales & Customer Experience

• Serve as the first point of contact for inbound inquiries, gathering key information and initiating the discovery process
• Conduct outbound calls to follow up with prospects, schedule tours, and move leads forward in the sales process
• Greet and engage prospective residents and families during tours, ensuring a warm and professional experience
• Support tour coverage as needed, confidently presenting the community and lifestyle offerings

CRM, Reporting & Organization

• Maintain accurate and timely updates within the CRM system, ensuring all prospect interactions and next steps are documented
• Track and manage lead flow, including oversight of the “UPs” log to ensure proper distribution and follow-up
• Assist in preparing weekly, monthly, and quarterly reports to support sales performance tracking

Marketing & Event Coordination

• Coordinate and support the execution of community marketing events designed to generate leads and drive occupancy
• Engage with prospects, families, and guests during events to build relationships and encourage tour scheduling
• Assist with outreach efforts and post-event follow-up to maximize conversion opportunities
• Ensure model apartments, tour paths, and marketing materials are prepared and aligned with community standards

Move-In Coordination & Operations Support

• Assist in coordinating the move-in process to ensure a smooth and welcoming experience for new residents and families
• Support completion and organization of required paperwork in collaboration with the Executive Director, Business Office Manager, and clinical team
• Help facilitate resident assessments and ensure administrative readiness for lease signings and move-ins
• Ensure all required documentation is completed accurately and on time in accordance with state regulations

Qualifications

Education & Experience:

• Associate’s degree preferred
• Minimum of one (1) year of experience in administrative, sales support, or customer service role

Skills & Competencies:

• Strong communication and interpersonal skills with a customer-focused approach
• Ability to manage multiple priorities with strong attention to detail and follow-through
• Comfortable with phone-based communication and relationship-building
• Proficient in basic computer systems; CRM experience preferred
• Demonstrates good judgment, problem-solving, and organizational skills
• Interest in working with a senior population and their families

Ideal Candidate Profile

This role is ideal for someone who:

• Enjoys engaging with people and building relationships daily
• Thrives in a fast-paced, team-oriented environment
• Takes initiative and follows through on tasks and commitments
• Is motivated by goals, performance, and contributing to team success
• Is interested in growing within sales, senior living, or leadership roles

Growth Opportunity

This role provides direct exposure to community sales, marketing strategy, and operations, creating a strong foundation for advancement into leadership roles such as Director of Sales.

Compensation Summary

The Sales Coordinator role is ideal for someone who enjoys connecting with people, influencing decisions, and being rewarded for strong performance.

• Hourly Compensation: Competitive base rate providing consistent income
• Incentive & Commission Structure: Eligible for performance-based incentives tied to occupancy and move-ins
• Total Earning Potential: $25–$27 per hour (base + incentives), based on performance

Benefits

Eligible team members are offered a comprehensive benefits package including:

• Medical, dental, and vision insurance
• Life and disability insurance
• Paid time off and paid holidays
• 401(k) with company match
• Employee Assistance Program
• Additional voluntary benefits

Additional Information

Thank you for your interest in LakeHouse Senior Living careers. If you have questions about this position, please contact the community directly.

No agencies, please. We do not accept unsolicited resumes from agencies under any circumstances.

EOE D/V